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Shipping & Delivery

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

Products are shipped out within 2-3 business days. Delivery takes up to 10 business days to all countries in Europe and United Kingdom since successful shipment date.

Delivery time to United States takes up to 5 business days.

Rest of the world: 5-15 business days.

If your order is in stock and we process the charges to your credit card, it will ship on the day or next day of your order. It will arrive within five business days via Ground Shipping from the date of shipment.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at sales@tonicotech.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to sales@tonicotech.com and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a EUR 20 administration fee.  If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Moreover, you can qualify for the refund once the package has been returned successfully to our warehouse. Refunds will only be issued to the original credit card that you use when placing your order.

Returns & Exchanges

All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

*Any robot lawn mower that is not defective or damaged, we will not accept a return. The costs for us as a business are too steep to accept returns, restock used parts and pay for shipping for an item that is not damaged or has no defects. 

Unwanted products may be returned with prior authorization by contacting us at sales@tonicotech.com

*Please note, any robot pool cleaner that has been used in the pool for cleaning, can only be repaired or exchanged for a new model if proven defective by manufacturer. It cannot be exchanged for a different brand model but only for the same.

BUSINESS DETAILS

Company: Sakenfel Tele Communications Ltd

Registration Number: AIBC-1712, Incorporated under the laws of Ajman Free Zone

Address: Jaunciema 2, Skerslinija 20, Riga, LV-1023, Latvia

Email: sales@tonicotech.com